Returns, Refunds & Cancellations

We want you to love your Navish Nails as much as we love bringing each collection to you.

If, for any reason, you’re not completely satisfied with your purchase, we’re happy to offer a refund or exchange on eligible items, provided the conditions below are met.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 14 days of delivery.
  • Be unused and unapplied.
  • Be returned with all original packaging, protective materials and accessories.
  • Have the press-on nails in their original condition and complete set.
  • Show no signs of wear, application, alteration or damage.

You are welcome to inspect the nails and carefully check individual sizes against your natural nails before application. However, once nails have been applied, glued, filed, shaped, altered or worn, they are no longer considered to be in their original condition.

Examples of use include, but are not limited to:

  • Applying the press-on nails using glue or adhesive tabs.
  • Wearing the nails, even for a short period.
  • Filing, cutting, reshaping or otherwise altering the nails.
  • Applying polish, gel, adhesive or other products to the nails.
  • Removing nails from a set and returning an incomplete set.
  • Damage, scratches, adhesive residue or other signs of use.

If a set is returned with evidence that it has been used, applied, damaged or altered after delivery, the return may be refused.

Where appropriate, and where permitted by applicable consumer law, a deduction may be made from the refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the product.

Items That Cannot Be Returned

For hygiene, health and safety reasons, the following items cannot be returned or exchanged once used or where applicable hygiene protections have been removed:

  • Press-on nails that have been applied or worn.
  • Nails that have had glue or adhesive applied to them.
  • Nails that have been filed, cut, reshaped or otherwise altered.
  • Incomplete nail sets.
  • Used application accessories.
  • Custom-made or personalised products.

These restrictions help ensure every customer receives a brand-new, unused product.

Manufacturing Faults

If you believe your order has arrived damaged or has a manufacturing fault, please contact us as soon as possible at info@NavishNails.com with your order number, clear photographs and a description of the issue.

Every claim is assessed individually. Normal wear and tear, accidental damage, incorrect application or removal, misuse, or alterations made after delivery do not constitute manufacturing defects.

If a genuine manufacturing fault is confirmed, we will provide an appropriate remedy in accordance with your statutory consumer rights.

Refund Options

1. Refund to Original Payment Method

Eligible returns will be refunded to the original payment method once the returned item has been received and inspected.

2. Store Credit

Alternatively, customers may choose store credit equal to the value of the eligible returned item for use on a future Navish Nails purchase.

Inspection of Returns

All returned items undergo an inspection before a refund or exchange is approved.

If a returned product is found to:

  • Have been applied or worn.
  • Contain glue, adhesive or other residue.
  • Have been filed, cut, reshaped or altered.
  • Be damaged after delivery.
  • Have nails or accessories missing.
  • Have missing or damaged original packaging.
  • Otherwise show signs of use.

The return may be refused or, where permitted by law, a deduction may be made from the refund to reflect the reduction in value.

Return Shipping

Customers are responsible for the cost of returning their order unless the product is faulty or otherwise required by applicable consumer law.

We strongly recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

Cancelling Orders

Orders may be cancelled provided they have not yet entered processing.

Once an order has entered processing, we may no longer be able to cancel or amend it. Once your order has been delivered, eligible products may be returned in accordance with this Returns Policy.

To request a cancellation, please email info@NavishNails.com with your order number as soon as possible.